Clearing Cache

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We recommend using Google Chrome for the best experience with TESSR.

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Why Clearing Cache Helps

Your browser stores temporary files (cache) to speed up loading. Sometimes, outdated or corrupted cache can cause issues like blank screens or missing content after login. Clearing cache removes these files so your browser loads the latest version of TESSR.

Steps to Clear Cache in Chrome

Navigate to **https://app.tessr.us/start**.

1. Open Site Information

   Next to the URL in the address bar, click the View site information icon.

2. Access Cookies & Site Data

   In the popup, click Cookies & Site data.

3. Manage On-Device Site Data

   Select Manage on-device site data.

4. Delete TESSR Data

   You’ll see two rows for TESSR. Click the Trash bin icon next to both.

5. Confirm Deletion

   To confirm deletion click Done.

6. Reload and Log In

   Chrome will prompt you to Reload the page. Click Reload, then log in again.

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If clearing Cache didn’t help and your issue persists, contact our support either by sending an email to [email protected] or by submitting a 🚨Bug Report.

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